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AudioConverterPlus creates Explorer problem - Bug

 
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Markel



Joined: 23 Feb 2007
Posts: 4

PostPosted: Fri Feb 23, 2007 2:54 am    Post subject: Reply with quote

I installed AudioConverterPlus a couple of months ago (when it was featured on Giveaway Of The Day). I later began having an issue whenever I selected 130 or more files in a Windows Explorer folder (to find out properties, delete, etc) which would cause Windows Explorer to crash "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience" with an Event ID 1000 (Faulting application explorer.exe, version 6.0.2900.2180, faulting module shell32.dll, version 6.0.2900.3051, fault address 0x0004fa46). I'm running XP Professional (all latest updates).

I used ShellExView to selectively disable certain Explorer shell extensions, and once I disabled "Convert Audio Files To..." (created by AudioConverterPlus), the above Explorer crash ceased.
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Site Admin


Joined: 13 Feb 2004
Posts: 376

PostPosted: Fri Feb 23, 2007 10:22 am    Post subject: Reply with quote

This bug already fixed in latest version. You can download it from this site.
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Markel



Joined: 23 Feb 2007
Posts: 4

PostPosted: Sat Feb 24, 2007 9:27 pm    Post subject: Reply with quote

Thanks for the update. If I install the new version, will the registration from the previous installation be maintained?
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Site Admin


Joined: 13 Feb 2004
Posts: 376

PostPosted: Sun Feb 25, 2007 2:50 pm    Post subject: Reply with quote

If you have license code from us then new version will accept it.
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Markel



Joined: 23 Feb 2007
Posts: 4

PostPosted: Sun Feb 25, 2007 10:25 pm    Post subject: Reply with quote

Well, I had a license code from GiveAwayOfTheDay when I first installed. But apparently that's not carried forward if I install the newer version, and since I didn't record the license code from the original GAOTD installation, I guess all I have now is a trashed application. You could have been a bit more explicit that installing the upgrade would void my current license installation. Thanks, I guess. Now it's time to uninstall and forget about this application.
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Site Admin


Joined: 13 Feb 2004
Posts: 376

PostPosted: Mon Feb 26, 2007 7:27 pm    Post subject: Reply with quote

Did you read TOS for GAOTD?


Terms and conditions

Please note that the software you download and install during the Giveaway period comes with the following important limitations:

No free technical support
No free upgrades to future versions
Strictly non-commercial usage
THIS SOFTWARE PRODUCT IS PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITATION, TO THE FULLEST EXTENT ALLOWABLE BY LAW, END USER ASSUMES THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE DOWNLOADED SOFTWARE PRODUCT.
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Markel



Joined: 23 Feb 2007
Posts: 4

PostPosted: Tue Feb 27, 2007 1:20 am    Post subject: Reply with quote

Do you realize that I came here to report a BUG in your software for the benefit of you and your users, and this is the response (i.e., "thanks") I get? It make me glad I DIDN'T buy this. To be sure, this application is no longer installed on my system.
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