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support
Site Admin
Joined: 13 Feb 2004
Posts: 131
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 Posted: Tue Jan 15, 2008 11:51 am Post subject: FALSE POSITIVES!!! |
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If you got virus alert from your antivirus please send false positive report to developers of your antivirus. In most cases, virus definitions database will be updated in two days, but sending report you will speedup this process.
Thanks in advance,
Oleg Tsheglov |
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joemark
Joined: 08 Jan 2008
Posts: 23
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| Posted: Tue Jan 15, 2008 11:31 pm Post subject: |
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hi what detail do we need to send it to the anti virus company ???
my anti-virus does not detect my but my friends avg free edition having the problem.....
as what you told us that version 3 should not problem with anti virus... that why i buy it........ less than a week facing the same problem again......... |
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joemark
Joined: 08 Jan 2008
Posts: 23
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| Posted: Thu Jan 17, 2008 1:16 am Post subject: |
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support,
any update for us ??
thank you |
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James
Joined: 27 Feb 2008
Posts: 2
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| Posted: Wed Feb 27, 2008 8:48 am Post subject: |
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| One simple way is to submit the file to http://www.virustotal.com/. In this way that sample ends up in all antivirus collections for all the AV companies. |
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treadmill
Joined: 29 Aug 2007
Posts: 5
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| Posted: Thu Mar 06, 2008 11:40 am Post subject: |
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| So by submitting an EXE that the QBFC software produces, the AV companies will know that these are false-positive reports and make adjustments to their definitions, in future releases???? |
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sKurt
Joined: 23 Jul 2007
Posts: 28
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| Posted: Mon Mar 24, 2008 12:14 am Post subject: future releases |
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Not so much future releases, Anti-Virus software makers release new definitions all the time.
So your report will most likely fix the definition update for that week/day |
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support
Site Admin
Joined: 13 Feb 2004
Posts: 131
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| Posted: Wed Apr 09, 2008 9:54 am Post subject: |
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| Quote: | the false positives were removed and won't occour after our next database
update.
with best regards
your IKARUS Support Team
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support
Site Admin
Joined: 13 Feb 2004
Posts: 131
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| Posted: Thu Apr 10, 2008 7:55 am Post subject: |
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| Quote: | Thank you for your interest in our security solution, BitDefender.
Detection has been removed.
Thank you for your support.
Best regards,
Stefan Sasu
BitDefender Technical Support Engineer |
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sKurt
Joined: 23 Jul 2007
Posts: 28
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| Posted: Mon May 05, 2008 2:24 am Post subject: 3.1.6 |
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Well tonight I got my first 'False Positive'
When is the next update? I have over 500 locations and if they rest start falling, it's gonna be hell to pay from the boss!
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sKurt
Joined: 23 Jul 2007
Posts: 28
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| Posted: Mon May 05, 2008 3:14 am Post subject: |
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| James wrote: | | One simple way is to submit the file to http://www.virustotal.com/. In this way that sample ends up in all antivirus collections for all the AV companies. |
Didn't see where to submit it, it looks like it is just a place to TEST if your piece of software has a virus signature. |
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