FALSE POSITIVES!!!

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support
Site Admin
Posts: 404
Joined: Fri Feb 13, 2004 1:05 pm

FALSE POSITIVES!!!

Post by support » Tue Jan 15, 2008 11:51 am

If you got virus alert from your antivirus please send false positive report to developers of your antivirus. In most cases, virus definitions database will be updated in two days, but sending report you will speedup this process.

Thanks in advance,
Oleg Tsheglov

joemark
Posts: 24
Joined: Tue Jan 08, 2008 4:22 pm

Post by joemark » Tue Jan 15, 2008 11:31 pm

hi what detail do we need to send it to the anti virus company ???

my anti-virus does not detect my but my friends avg free edition having the problem.....

as what you told us that version 3 should not problem with anti virus... that why i buy it........ less than a week facing the same problem again.........

joemark
Posts: 24
Joined: Tue Jan 08, 2008 4:22 pm

Post by joemark » Thu Jan 17, 2008 1:16 am

support,

any update for us ??

thank you

James
Posts: 2
Joined: Wed Feb 27, 2008 8:44 am

Post by James » Wed Feb 27, 2008 8:48 am

One simple way is to submit the file to http://www.virustotal.com/. In this way that sample ends up in all antivirus collections for all the AV companies.

treadmill
Posts: 5
Joined: Wed Aug 29, 2007 3:12 pm

Post by treadmill » Thu Mar 06, 2008 11:40 am

So by submitting an EXE that the QBFC software produces, the AV companies will know that these are false-positive reports and make adjustments to their definitions, in future releases????

sKurt
Posts: 32
Joined: Mon Jul 23, 2007 5:37 am

future releases

Post by sKurt » Mon Mar 24, 2008 12:14 am

Not so much future releases, Anti-Virus software makers release new definitions all the time.

So your report will most likely fix the definition update for that week/day

support
Site Admin
Posts: 404
Joined: Fri Feb 13, 2004 1:05 pm

Post by support » Wed Apr 09, 2008 9:54 am

the false positives were removed and won't occour after our next database
update.

with best regards
your IKARUS Support Team

support
Site Admin
Posts: 404
Joined: Fri Feb 13, 2004 1:05 pm

Post by support » Thu Apr 10, 2008 7:55 am

Thank you for your interest in our security solution, BitDefender.
Detection has been removed.
Thank you for your support.

Best regards,

Stefan Sasu
BitDefender Technical Support Engineer

sKurt
Posts: 32
Joined: Mon Jul 23, 2007 5:37 am

3.1.6

Post by sKurt » Mon May 05, 2008 2:24 am

Well tonight I got my first 'False Positive'


When is the next update? I have over 500 locations and if they rest start falling, it's gonna be hell to pay from the boss!

:wink:

sKurt
Posts: 32
Joined: Mon Jul 23, 2007 5:37 am

Post by sKurt » Mon May 05, 2008 3:14 am

James wrote:One simple way is to submit the file to http://www.virustotal.com/. In this way that sample ends up in all antivirus collections for all the AV companies.

Didn't see where to submit it, it looks like it is just a place to TEST if your piece of software has a virus signature.

chribonn
Posts: 9
Joined: Tue Feb 06, 2007 4:37 pm

Symantec Reporting

Post by chribonn » Tue Sep 16, 2008 7:32 am


chribonn
Posts: 9
Joined: Tue Feb 06, 2007 4:37 pm

Post by chribonn » Tue Sep 16, 2008 7:40 am

James wrote:One simple way is to submit the file to http://www.virustotal.com/. In this way that sample ends up in all antivirus collections for all the AV companies.
I submitted the file and it returned that 4 products think the exe is a virus. How do you go about telling them that it is not via this web site?

telematiko.it
Posts: 1
Joined: Fri Dec 19, 2008 7:20 pm

ver 3.2.0.0

Post by telematiko.it » Fri Dec 19, 2008 7:57 pm

sorry for bad english, sorry for italian language
generate from ver 3.2.0.0
today on virustotal

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