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Error 24: Cannot Open File

Posted: Mon Oct 12, 2009 8:35 pm
by bmaxwell
Gents,

We've been running MCSR for quite a while to monitor our radio stations' air signal and recently we had a major meltdown and are getting the above error. I've uninstalled, removed the registry keys (Win XP) and reinstalled and am still getting the same error. It's persistant in that no matter how many times I click OK, the error still pops up.

How can I remedy this?

Thanks! ben

Posted: Tue Oct 13, 2009 7:47 pm
by support
Possible reasons:

- you not have enough permissions to write to selected folder
- path contains non-latin symbols

Posted: Thu Oct 15, 2009 9:01 pm
by bmaxwell
support wrote:Possible reasons:

- you not have enough permissions to write to selected folder
- path contains non-latin symbols

I resolved by rolling back the computer.... Not sure what happened. I had full rights on all the folders, they were networked and shared, so I think that someone else accessed them and it may have reset something. Is it possible that the Browser could have had a corrupted database? What's the best way to access the files and move them from folder to folder?

Thanks.....

Posted: Thu Oct 15, 2009 10:51 pm
by support
No, database could not be corrupted. See Settings->Output Folder if you need a path to audio files.

Posted: Fri Oct 16, 2009 12:23 am
by bmaxwell
support wrote:No, database could not be corrupted. See Settings->Output Folder if you need a path to audio files.
It wouldn't even let me get into the app. Just the constant ERROR 24 popup.

Posted: Tue Oct 20, 2009 2:00 pm
by support
Its looks like path to database or output folder was changed. I'll see how we can avoid this kind of problem programmatically.

Posted: Tue Oct 20, 2009 3:54 pm
by bmaxwell
support wrote:Its looks like path to database or output folder was changed. I'll see how we can avoid this kind of problem programmatically.
Excellent news. I was running it with the output folders linked to mapped network drives, and I was able to get it running after remapping. I think one of our audio reviewers accessed a current file and created the problem.

Thanks so much. We're logging 8 radio stations here in the Cayman Islands, btw...