Page 1 of 1

Microsoft malicious software removal tool problems.

Posted: Wed Feb 17, 2010 9:51 am
by Captain.Chaos
Hi

I'm using the latest version of Scriptcryptor and the Microsoft malicious software removal tool sees the Scripcryptor complied files as malicious software and kills them.

Help!!!!

Peter.

Posted: Wed Feb 17, 2010 12:10 pm
by support
Please always add Icon and Version Info to compiled files.

Posted: Thu Feb 18, 2010 6:14 pm
by Captain.Chaos
Hi

I always do and it still gets deleted because Windows thinks it's malicious software.

Regards

Peter

Posted: Sun Feb 21, 2010 1:48 pm
by Captain.Chaos
Err............ Hello are you there? Do you have an answer?

Posted: Tue Feb 23, 2010 10:20 pm
by support
I have tested compiled files on Windows Vista with Microsoft Malicious Software Removal tool and with Microsoft Security Essentials. No false detections.

Posted: Wed Feb 24, 2010 9:26 pm
by Captain.Chaos
I run the program on boot up from a link from HKLM/software/microsoft/windows/current version/run. The software removal tool removes both the link and the file. It's happened on all 78 of the PC's that I run up and down the country.

All the program does is run internet explorer in kiosk mode. I can provide you with both the code and file.

Peter

Posted: Wed Feb 24, 2010 11:01 pm
by support
What compiler version you have?

Posted: Thu Feb 25, 2010 6:20 pm
by Captain.Chaos
I'm using 2.9.7.0

Posted: Sat Mar 06, 2010 5:14 pm
by Captain.Chaos
Hi do you need either the code/file or other information?

Posted: Tue Mar 16, 2010 8:05 pm
by Captain.Chaos
I hate to bug you but you haven't answered my question. You asked me what version of the complier I was using to which I answered then nothing. I've still got the problem and it appears to be a problem with your compliler.

Posted: Sat Mar 20, 2010 1:55 pm
by Captain.Chaos
I'm really dissapointed with the level of support that you give. I get a problem and you do nothing. You haven't replied since the 24 February. What's the point of selling something then not supporting it when it clearly doesn't work?

I can reproduce the problem every time. I've even told you how to see the problem yet you do not answer me. Is it that you've got a problem with this software that you cannot solve so you're ignoring me?

Posted: Mon Mar 22, 2010 2:20 pm
by support
All that we can do is only submit false positive report to Microsoft. If they ask us for more details, I'll contact you.
BTW, you can submit your file to speedup this process.

Posted: Tue Apr 13, 2010 2:13 pm
by Captain.Chaos
Sorry for not getting back to you sooner, I've been ill in hospital. Where can I submit the file?

Thanks in advance

Peter

Posted: Sat Apr 17, 2010 12:28 am
by support
I have tested compiled files by Microsoft Security Essentials - no more false detections.