Before you contact us, be sure to answer the following:
- Look over what you are doing again and be sure you didn't miss a step or are doing something wrong. We can all be a bit inattentive at times.
- If that doesn't work, take a look at our help file, it may already contain the answer to your question. Many people have "How To" questions, which can be already found there.
- If you don't find your answer there, visit our download page. You will find the newest version of our product there. If a serious bug has been found in our program and the new version is not ready yet, we will be happy to do a "hot fix" for it.
- Visit our support forums
- If you lost your license code please use Order Lookup tool:
- If you still have a problem, contact technical support.
- If you ask for technical support or report bugs, please kindly tell us some information about product version ,windows version etc.
FAQ
- I have paid for the program, but it is still showing as unregistered?
- What is "Extended Download Service"?
- I get a new computer, what should I do to move the software I purchased to the new computer?
- How to get printable invoice upon your order
- What is your License Policy?
- What kinds of payment can I use?
- How to uninstall Abyssmedia software?
Support E-mails:
Sales and orders support: sales@abyssmedia.com
Technical support: support@abyssmedia.com
Don't hesitate to contact us, we will reply to every email from our customers!