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Frequently Asked Questions

What sound card do you recommend?
Answer:
You can use any sound card: integrated, add-on card or external device (USB or FireWire). Sound Card should have DirectX-compatible audio drivers. Recording capabilities no longer depend on the "Stereo Mix" feature.
When you click on the i-Sound recorder icon, a window appears: "AudioClient Initialization Failed. The endpoint device is already in use. Either the device is being used in exclusive mode, or the device is being used in shared mode and the caller asked to use the device in exclusive mode."
Answer:
Yes, this is possible if some application already using the sound card in Exclusive mode. Possible solutions:
  • Went into the soundcard controls and turn off 'Encoder'
  • Go to Control Panel -> Hardware and Sound - > Sound. Right-click on Speakers, select the "Advanced" tab, clear the "Allow applications to take exclusive control of this device" checkbox
I cannot change the recording level
Answer:
Yes, this is possible if you are recording from the "Speakers" in loopback mode. i-Sound gets the audio stream "as is" without any modifications. The recording level in this mode depends only on the playback volume.
Do you have virtual sound cards installed with your recorder?
Answer:
No, we just use the standard Windows audio features.
Recorder asks for a file name every time I click the Record button. How can I avoid this?
Answer:
Open Settings and turn on the Auto-names feature. The recorder will generate file name automatically using the current date/time.
What about DRM?
Answer:
i-Sound allows you to create a legal copy of content you already have access to. The recorder itself does not use technical ways to bypass DRM.
My I-Sound for Windows 7 application starts up, but I cannot see the main window. The recorder icon is stuck to the taskbar and would just not respond.
Answer:
In most cases it's a problem with the secondary display. The recorder remembers the last window position and will appear outside the desktop if the secondary display is inactive.
After recording, I start playback and see movement on the screen, but no sound.
Answer:
Most likely the wrong playback device is selected. Open Settings->Mixer and change it to Speakers.
Which output format do you recommend?
Answer:
MP3/AAC is good for regular recording, and FLAC is the best choice for high-resolution sound.
Something is wrong with recorder settings. How I can return to the defaults settings?
Answer:
i-Sound settings located in this folder:
"C:\Users\your user name here\AppData\Roaming\Abyssmedia\i-Sound\"
Open it and remove "isound.xml" file.