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Frequently Asked Questions

Which sound card do you recommend?
Answer:
You can use any sound card: integrated, add-on card or external device (USB or FireWire). Sound Card should have DirectX-compatible audio drivers. Recording capabilities no longer depends from the "Stereo Mix" feature.
When you click on the i-Sound recorder icon, a window pop up: "AudioClient Initialization Failed. The endpoint device is already in use. Either the device is being used in exclusive mode, or the device is being used in shared mode and the caller asked to use the device in exclusive mode."
Answer:
Yes, this is possible if some application already used sound card in Exclusive mode. Possible solutions:
  • Went into the soundcard controls and turn off 'Encoder'
  • Go to Control Panel -> Hardware and Sound - > Sound. Right-click on Speakers, select the "Advanced" tab, clear the "Allow applications to take exclusive control of this device" checkbox
I can not change the recording level
Answer:
Yes, this is possible if your record from the "Speakers" in loopback mode. i-Sound get audio stream "as-is" without any modifictions. Recording level in this mode depends only from playback volume level.
Have you installed any virtual sound cards with your recorder?
Answer:
No, we use only standard Windows API.
Recorder asks for a file name every time I click the Record button. How can I avoid this?
Answer:
Open Settings and turn on Auto-names feature. Recorder will generate file name automatically using current date/time.
What about DRM?
Answer:
i-Sound support DRM and will not record DRM-protected audio streams.
My I-Sound for Windows 7 application starts up, but I cannot see the main window. The recorder icon is struct to the task bar and would just not respond.
Answer:
In most cases it's a problem with secondary display. Recorder remember last window position and will appear outside desktop if secondary display inactive.
Something wrong with recorder settings. How I can reset to defaults?
Answer:
i-Sound settings located at this folder:
"C:\Users\your user name here\AppData\Roaming\Abyssmedia\i-Sound\"
Open it and remove "isound.xml" file.